Rob Ridlehoover
Client Relations · Communications · Photography
Summary
Relationship-minded communicator with 27 years guiding business customers through complex technology transitions at IBM Sterling. Known for making people feel looked after: clear explanations, steady follow-through and the organized details that keep projects on track. Journalism-trained writer and editor, skilled photographer and photo editor, and the dependable person people call when something needs to be done right. Currently part-time and seeking a new full-time role with a mission-driven team.
Core strengths
People & client care
Relationship building · Customer and partner communication · Problem solving · Status meetings and presentations · Calm under pressure
Organization & coordination
Project coordination · Scheduling and bookings · Tracking and reporting · Surveys · Deadlines and follow-through
Writing & editing
Articles and newsletters · Business correspondence · Email campaigns · Proofreading and editing · Plain-language explanations
Photography & digital
Real estate and portrait photography · Adobe Lightroom and Photoshop · Websites in HTML, CSS and Squarespace · Microsoft Excel and Word · Online survey tools
Experience
Office Coordinator (Part-time), Photography studio, Columbus area
Current- Manage the studio calendar and bookings for photographers and creatives who lease the space.
- Welcome renters and help them plan and carry out their projects.
- Keep the studio organized and running smoothly, and answer questions from clients and visitors.
Photographer, Editor & Web Designer, Independent, Dublin, Ohio
Ongoing- Photograph homes and people for real estate listings and portraits.
- Edit and retouch images in Adobe Lightroom and Photoshop for a consistent, polished finish.
- Build and update websites for individuals and small businesses using HTML, CSS and Squarespace.
- Edit articles and important correspondence as a trusted writing resource for friends and colleagues.
Senior B2B Migration Project Lead, IBM Sterling (formerly Sterling Commerce)
1997–2026Twenty-seven years helping business customers move their critical data exchanges (EDI) onto the IBM Sterling network.
- Served as each customer’s main point of contact before, during and after their move, keeping them informed and confident.
- Hosted weekly status calls with customers throughout their transition.
- Planned and ran email campaigns to customers’ business partners that kept migrations on schedule.
- Designed and built online surveys to gather what was needed from business partners.
- Joined IBM and reseller teams on early customer calls to explain the migration process in plain language.
- Produced status reports for customers on their partner connections after the move.
Education
Bachelor of Arts, Journalism, The Ohio State University, Columbus, Ohio